Frequently Asked Questions
Everything you need to know about Granotone home solutions.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
Do you offer international shipping for Granotone products?
Currently, we primarily ship within the domestic market. For bulk international inquiries, please contact our support team directly for a custom quote.
What is your return policy for home improvement supplies?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please note that tinted paints or custom-mixed solutions may be exempt from returns.
Are Granotone products eco-friendly and safe for indoor use?
Yes, our products are formulated to meet high safety standards, featuring low VOC levels to ensure they are safe for both your family and the environment.
How can I track the status of my delivery?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.