Returns & Exchanges
At Granotone, we want you to be completely satisfied with your home improvement purchase. If your product is damaged or does not meet your expectations, you can return it within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and provide a brief reason for the request.
Prepare the Package
Ensure the product is in its original, unopened packaging and include all accessories; securely pack the items to prevent damage during transit.
Ship to Granotone
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing